Refund and Cancellation Policy

Returns and Refunds

Our books are single copies and most are pre-loved (gently used), so we do not accept returns or exchanges and do not offer refunds for change of mind. The only exceptions are damage or loss in transit, explained below.

Cancellations

Orders cannot be cancelled once they are placed. Please check your cart carefully before paying.

Damaged in transit

We pack every parcel in multiple layers to avoid damage. If your parcel arrives damaged, please record a video while opening the package, as we need it as proof for any claim. Contact us at hello@thecuriousbrains.in or WhatsApp +91 88821 22572. If the damage is confirmed, we will ask you to send the item back to us within 7 days of receiving it. After inspecting it, we will confirm your refund.

Lost in transit

If a parcel is lost, we will verify with the courier company. If the loss is confirmed, the refund will be issued within 7 days of your claim.

Sale items

Items bought on sale cannot be refunded.

Refund method

All approved refunds are made to the original payment method.